Device management is a service that allows users to enter the game only on registered devices. After installing the game, a pop-up asking users to join the device management service is automatically exposed once for the first time only, and they can enter the game immediately if they cancel the device management service. The pop-up for inducing device management service sign-up is not exposed if users enter the game after the first time, so in-game menu settings are required for device management service sign-up/cancellation in the game.[Device Management Sign-up Screen] [Device Management Info Screen]
- The device management service is as follows.
- Service sign-up: Users can sign up for the service the first time after installing the game or via device management info. Users can sign up by registering their mobile phone number and entering the SMS authentication number sent to their number. After signing up, only the registered devices can enter the game.
- Device registration: Device registration can be completed only after SMS authentication, and up to the number of devices registrations set in the App Center can be registered.
- Delete device: Deletes the registered devices.
- Change device name: Users can change the device name set when they signed up for the service to a text of their preference.
- Change registered phone number: Users can change the registered mobile number, and SMS authentication is required for both the existing mobile phone number and the one to be changed.
- Cancel service: SMS authentication is required, and users can access the game with any device after service cancellation.
- It is a service supported from SKD 4.15.5 or later, and also provides cross-play.
- To use this feature, please go to Hive Console > App Center > Game Management > Hive product settings and enable the device management service.
- SMS authentication is used when signing up for the device management service, so a SureM account registration is required for each game. The SureM account can be issued by the infrastructure management team, and please inform the solution architect part of the issued SureM account.
- SureM accounts are used for calculation for each game, so please create the game index with the English company name registered on the Hive console in order. When creating an account, special characters and space are not allowed. (Example: com2us111)
Device Management Menu
This menu is created to respond to inquiries from users who signed up for device management, and to cancel or change services. Please check if you have menu permissions if you cannot see the menu.
The following can be managed from the device management menu.
- Search: Check the user’s service sign-up information using PlayerID.
- Cancel service: SMS authentication can be performed, and no SMS authentication is required. It is recommended that the users cancel directly if possible.
- Change mobile number and country code: Changes the registered mobile phone number and country code. In this case, SMS authentication is not performed, so it is recommended that users change their mobile phone number on their own if possible.
- Change device name: Changes the device name.
- Delete device: Deletes the registered device.