Chat Abusing Detection Usage Guide

Introduction to the Chat Abusing Detection System

This function allows you to detect and view abusive content (abusive language, spam, special characters, and masking¹) in the game chat.
※ If you set forbidden words to be replaced in the TalkPlus filter, the chat Abusing Detection system detects them with masking¹.

Masking¹: Symbols replaced by special characters in the chat system according to the forbidden word criteria.

Feature

  • You can monitor the chat efficiently as you can focus on the potentially abusive chats.
  • This system can detect abusive content more accurately by processing multiple chats entered within a certain period as one group.
  • It supports 16 languages¹ and provides an abuse score for Korean.

    Language¹: German, Russian, Malay, Vietnamese, Spanish, English, Italian, Indonesian, Japanese, Chinese Simplified, Traditional Chinese, Thai, Turkish, Portuguese, French and Korean

Preparation

How to Apply Chat Abusing Detection System to Games

  1. Complete the basic settings by referring to Hive TalkPlus and check if TalkPlus AppId and API key are saved in the App Center.
  2. Complete the settings by referring to Apply Chat Abusing Detection in Hive TalkPlus.
  3. If you have completed the preparations and the above, you can see that the game is registered in the list as shown below by going to Hive Console > AI Services > Chat Abusing Detection Menu > Management tab..

    • After activating the system, it takes approximately 5 to 10 minutes to detect the chat for the first time.

How to Use Chat Abusing Detection System

  • Menu Location: Hive Console > AI Services > Chat Abusing Detection
  • Composition of Chat Abusing Detection Function

  1. Summary Tab: You can view the number of chats by language and game as indicators.
  2. Language Tab: You can view dashboards for Korean, English, and other languages.
  3. Personal Settings Tab: You can set the initial page and default filter for the logged-in user.
  4. Management Tab: You can view the list of games and the usage status of each function.
Summary
  • This page allows you to check the number of chats by language and game. It provides summaries and indicators according to the conditions of the target period.
  • You can see the number of chats per language/game for each day by hovering the cursor over the graph.
  • Target Period: You can select a date up to 60 days before today.

  • Daily Processed Chat Count by Language

  • Chat Count Rate by Game

Korean, English, and Other Languages
  • This page allows you to view the indicators related to game chats. It provides indicators based on the target period and game server.
  • Dashboard
    • It provides time-period indicators for a total of 12 chat patterns (segments) classified by AI.
    • Select Search Condition

      • Target Period: You can select a date up to 60 days before today.
      • Game Server Name: You can select a game server. The default setting is “All Games”
      • Language Code: You can select a language code for languages other than Korean and English.
  • Graph

    • [Segment Table] on the left: A total of 12 segment classification criteria are indicated as 1 and 0, and the number of chats and users for each segment is shown. (0: not applicable, 1: applicable)
    • [Time Series Graph] on the right: You can view the [Segment Table] on the left as a daily time series graph during the [Target Period]. Hover over the graph to see the number of chats per segment for each day.
  • Bundled Chat Table
    • This is a function to detect cases where a user enters a specific sentence or a word in the chat window and breaks it into fragments to avoid monitoring.
    • It combines consecutive chats and makes them into one chat and provides them.
    • Select Search Condition

      • Target Period: You can select a date up to 60 days before today.
      • UID: You can select the identifier information for the game user in the UID column of the chat list.
      • Game Server Name: You can select a game server. The default setting is “All Games” 
      • Chat Mode: You can select a chat mode. The default setting is “All”..

TalkPlus – Chat Abuse Detection System Chat Mode Matching Table

TalkPlus Chat Mode Chat Abusing Detection System Chat Mode
public General chat (200)
broadcast General chat (200)
super_public General chat (200)
invitationOnly Guild chat (300)
private Private chat (600)
super_private Private chat (600)
      • You can choose from four criteria: Masking, spam, special combination, and misconduct (0: not applicable, 1: applicable). The default setting is “All”. You can change the default setting under Filter Settings in Personal Settings.
      • Target Bundle: You can select a bundle number.
      • Misconduct Score: You can select the misconduct score inferred by the AI model. The default setting is “All”.
    • Search Results

      • You can download the list you searched for. After entering the reason for the download, individual files and all files can be downloaded..

      • Misconduct Tagging: You can tag whether the content of a bundled chat contains inappropriate chats..
      • View Individual Chat Table: You can view the history of individual chats grouped in a bundle chat, and report individual chats & entire lists.

  • Individual Chat Table
    • It provides segment information for individual chats.
    • It provides the original chats of bundled chats.
    • Select Search Condition

      • Target Period: You can select a date up to 60 days before today.
      • UID: You can select the identifier information for the game user in the UID column of the chat list.
      • Game Server Name: You can select a game server. The default setting is “All Games” 
      • Chat Mode: You can select a chat mode. The default setting is “All”.

TalkPlus – Chat Abuse Detection System Chat Mode Matching Table

TalkPlus Chat Mode Chat Abusing Detection System Chat Mode
public General chat (200)
broadcast General chat (200)
super_public General chat (200)
invitationOnly Guild chat (300)
private Private chat (600)
super_private Private chat (600)
      • You can choose from four criteria: Masking, spam, special combination, and misconduct (0: not applicable, 1: applicable). The default setting is “All”. You can change the default setting under Filter Settings in Personal Settings.
      • Target Bundle: You can select a bundle number.
    • Search Results

      • You can download the list you searched for. After entering the reason for the download, individual files and all files can be downloaded.

      • Save Report History: You can save report history.
  • View Report History
    • You can view and download the saved report in Save Report History.
    • Select Search Condition

      • Target Period: Up to 60 days before today based on chat time.
      • Game Server Name: You can select a game server. The default setting is “All Games”. 
      • UID: You can select user ID information.
        • Multiple Choice: 1111,2222,3333, …
      • Chat Mode: You can select a chat mode. The default setting is “All”.
      • Channel Number: You can select a room number.
        • Multiple Choice: 1-10
      • Target History: You can select a history number.
    • Search Results

      • You can download the list you searched for. After entering the reason for the download, individual files and all files can be downloaded.

Personal Settings
  • You can set the initial page and default filter for the logged-in user.

Management
  • You can activate and delete games registered in the Chat Abuse Detection System.

    • Activate: Immediately starts Chat Abusing Detection.
    • Deactivate: Immediately stops Chat Abusing Detection. You can activate it at any time.
    • Delete: Immediately stops Chat Abusing Detection chat and deletes chat server information. Please contact the developer website for re-registration and recovery.