Hive Customer Support is a system that allows you to contact an agent one-on-one and receive a response to errors or inquiries that happened while playing the game or using the platform.
It offers a variety of capabilities such as FAQ for fast and accurate consultation, a bulletin board for communication with overseas corporations, and statistics for consultation analysis, and it is available in 16 languages for both domestic and international game users.

Administrators and agents who use Customer Support for the first time must be provided with corporate and game values ahead of time.

Initial Settings

The initial settings option is where you enter vital Hive Customer Support information.

Category Details
1. The initial administrator
  • To execute management activities such as distributing queries, enter the initial administrator information.
  • It is not possible to change the administrator information once it has been entered.
  • To add an administrator, go to the [Inquiry > Administrator Settings > Inquiry Management Settings > (Language) > User Information] menu.
2. Method of inquiry distribution
  • The inquiry distribution mechanism can be customized based on how each organization runs.
  • Only the initial distribution method is set in this option and cannot be altered.
  • Set the distribution method in the [Inquiry > Administrator Settings > Inquiry Management Settings > (Language) > Inquiry Distribution] menu to change it.
3. Default categories
  • On the inquiry page, you can configure the default categories that will be presented for inquiry types.
  • Set a category in the [Inquiry > Administrator Settings > Inquiry Management Settings > (Language) > Category] menu to add or update it.
4. Agent viewing permission
  • The initial agent viewing permission can be configured.
  • Permissions for each agent can be set under the [Inquiry > Administrator Settings > Level Settings] menu.
  • If agent viewing permissions are modified even once, they will no longer follow the initial values.
5. Information on sending response emails
  • Set the email address to be used for reply emails and input the sender’s name and email address.
  • To send emails, you must first create at least one new email account.
  • Please see Gmail integration for an email account guide.

 

Set basic company information

The basic information settings option for the company is where you register basic information for utilizing the customer center online.

* Note: Registration is required.

Category Details
Top logo *
  • This is the company logo that appears at the top of each company’s main customer center.
  • 117 117 * 18, jpeg or png
Bottom logo *
  • This is the company logo that appears in the footer.
  • Please do it in gray to match the tone and approach.
  • 117 * 18, jpeg or png
Terms of Service and Privacy Policy
  • You can display up to four company-specific terms and conditions in the footer per language.
  • Although registration is not required for operation, it is encouraged that you register for the Korean site’s terms and conditions.
Business information
  • The business information displayed in the bottom can be customized for each language.
  • All items are optional, and only the information entered will appear in the footer.
  • Although registration is not required for operation, it is encouraged that you register for the Korean site’s terms and conditions.
  • Business information is also linked at the bottom of the customer support email.
Company name *
  • Set the company name to appear in the main customer center instruction text for each company as well as in the browser address bar.
  • You can enter by language; Korean and English are essential, and the rest are optional.
Copyright *
  • Enter the company-specific copyright that will be shown in the footer.